Hi, I’m Rachel
I design training and support systems that connect people, processes, and business goals.
I help teams grow by combining understanding, connection, and out-of-the-box thinking to build people-first systems that earn great feedback.
I believe learning should feel clear and empowering, always guided by the question: “How can I make this simpler?”
Training & Education → I create training that helps new hires ramp up faster and stay longer.
System Design → I turn scattered goals into clear, repeatable processes that save time and reduce errors.
Client & Team Support → I make sure people feel heard and supported, which boosts retention and team morale.
Communication → I translate complex ideas into simple steps, adapting to multiple learning styles so no one feels lost.
Clarity out of complexity
Companies often struggle with scattered goals, communication, and inconsistent processes. I build systems that bring structure, so your team knows exactly what to do, when to do it, and how success will be measured.
Training that sticks
Most training looks great to people who already know the workflow but often misses the mark in real time. I design programs that are people-first, easy to follow, and connected to business goals — so employees feel confident using what they’ve learned and ready to add value.
Communication that connects
Misalignment is expensive. I keep stakeholders, teams, and clients on the same page with communication that’s clear, timely, and empathetic.
Support that drives results
I’ve worked with hundreds of clients and learners, from preschoolers to professionals, and my focus has always been the same: helping people feel capable, supported, and motivated to grow. When people thrive, so does the business.
What you’ll get when you work with me
“Rachel has the innate ability to see inside my head and make it a reality!”
— Amy M.
Proof in action
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Onboarding, Faster and Calmer
Built a structured training flow for new barbers → reduced overwhelm for managers and sped up time-to-confidence.
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Calm, Engaged Classrooms
Designed daily routines for 15+ early learners. Smooth transitions, fewer distractions, happier learners.
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Reducing User Friction
Researched a common workflow problem facing dedicated SaaS users. Insight: it’s not about speed, it’s about navigation. Proposed system that kept users within the Basecamp ecosystem.
Heather A.
“Rachel always listens to my needs, even when I’m being high-maintenance or picky. I appreciate her understanding and professionalism.”
Megan B.
“Rachel took the time to really listen to me and ask questions to make sure we were on the same page. She is super knowledgeable.”
From classrooms, to running a studio, mentoring new professionals, and building training for a multi-location barbershop, the thread of my resume is this: I build people-first systems so learning sticks and work runs smoothly. That mix of education, operations, and design thinking means I connect people, processes, and business goals—fast.
Bottom line: I’m obsessed with how people learn and meet their goals—and I bring that obsession to your team.